Customer Service

At Butternut Body Company, customer service is our top priority. If you have any questions, concerns, or need assistance with returns or refunds, our friendly customer service team is here to help. You can reach us by email during our business hours, and we will respond promptly to address your needs.

10-Day Return Policy

At Butternut Body Company, we value our customers and strive to provide exceptional customer service. As part of our commitment to your satisfaction, we have developed a 10-Day Return Policy for store credit. We want you to be completely happy with your purchase, and if for any reason you are not satisfied, we will make it right. 

Return Policy

  1. Eligibility: Our return policy is applicable to all products purchased directly from Butternut Body Company.
  1. Timeframe: You have 10 days from the date of purchase to initiate a return.
  1. Condition: To be eligible for a return, the product must be in its original packaging, and no more than a quarter of the product used.
  1. Return Process: To initiate a return, please email our customer service team at They will guide you through the return process and provide you with a return authorization number.
  1. Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
  1. Refund: Once we receive the returned item and verify its condition, we will process a refund to your original payment method within 5 business days. Refund times may depend on your banking institution.

Quality Product Guarantee

  1. Satisfaction Guaranteed: If you are not completely satisfied with your purchase, you are eligible for store credit within the 10-day return period.
  1. Exclusions: Some products may have specific exceptions to our quality product guarantee due to hygiene or safety reasons. It will be clearly stated on the product page or packaging if applicable.
  1. Store Credit Amount: Your store credit will include the full purchase price of the item or items, excluding any shipping charges or additional fees incurred during the purchase.